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| CornerBanger | | Jupiter |  |  | | Reg. Date | : | 07/07/2010 | | Posts | : | 1,113 | | Location | : | Charleston, SC, United States |
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| | Posted : 24 Jun 2011 - 17:17 Post title : Need warranty help from my brothers | | | All,
I submitted a claim to get my forks replaced due to corrosion (four months ago). Triumph denied the claim because they said it was due to rocks and road debris compromising the clear coat. I spoke to a fella named Pete with Triumph USA and he said they are unaware of this happening and they don't cover corrosion. Can anyone provide me with contact information of someone who can help and can verify that this is an on going issue.
| There are those who own and there are those who ride! 
2010 Thunderbird
2007 Kawi KX250F
2010 Kawi KX85 (My boy's ride)
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| Druid | | Jupiter | |  | | Reg. Date | : | 14/10/2009 | | Posts | : | 1,359 | | Location | : | United Kingdom |
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| | Posted : 24 Jun 2011 - 17:54 Post title : Re: Need warranty help from my brothers (Re: CornerBanger) | | | Can you call the UK mr CB?
If so call Steve in parts and servicing at North City Triumph on +44 1708 752 111 I think thats the uk code, not sure you would need to check.
They got both my brother's and my forks replaced with no trouble what so ever with a couple pictures on his phone. My corrosion was at the join to the chrome part at the top . I also remember them saying the forks have now been treated differently to stop the moisture getting under the clear coat.
Cant be more help than that mate sorry.
Oh check the time difference, your about 5 hours behind us so if you call at 8am ur time itll be Steve's lunch 1 oclock but Gary will be able to help as he covers when Steve is away or lunching.
They are good guys I sure they can give you the information you need if all else fails.
| Socialism is the philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery - W.Churchill
| | Post edited by Druid on 24 Jun 2011 - 17:57 |
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| DizzE | | Thor | |  | | Reg. Date | : | 12/07/2010 | | Posts | : | 3,141 | | Location | : | Sunnyvale, CA, United States |
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| | Posted : 24 Jun 2011 - 18:56 Post title : Re: Need warranty help from my brothers (Re: CornerBanger) | | |
CornerBanger wrote:
All,
I submitted a claim to get my forks replaced due to corrosion (four months ago). Triumph denied the claim because they said it was due to rocks and road debris compromising the clear coat. I spoke to a fella named Pete with Triumph USA and he said they are unaware of this happening and they don't cover corrosion. Can anyone provide me with contact information of someone who can help and can verify that this is an on going issue. |
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I pointed out the rust spots, and they took a picture. Said Triumph is aware of corrosion under the
clear coat and they replaced the fork tubes.
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| zolti | | Thor | |  | | Reg. Date | : | 23/03/2010 | | Posts | : | 3,127 | | Location | : | newcastle , United Kingdom |
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| | Posted : 24 Jun 2011 - 20:51 Post title : Re: Need warranty help from my brothers (Re: CornerBanger) | | |
CornerBanger wrote:
All,
I submitted a claim to get my forks replaced due to corrosion (four months ago). Triumph denied the claim because they said it was due to rocks and road debris compromising the clear coat. I spoke to a fella named Pete with Triumph USA and he said they are unaware of this happening and they don't cover corrosion. Can anyone provide me with contact information of someone who can help and can verify that this is an on going issue. |
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the type of ingress that is covered occurs where the chrome cap sits on the fork lower, it looksl like worms snaking down from the lip. they dont cover stone chips
triumph have included a small drain on the new fork lower top now to stop the water sitting.
you dont say what your problem looks like but if it is worming snaking from where the fork lower meets the chrome cap that is covered as it will occur anywhere around the lip and stones aint likely to hit the sides or rears of the fork lower
over time though the laquer will fail
good luck with you claim
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| Kando | | Chaac | |  | | Reg. Date | : | 08/11/2009 | | Posts | : | 780 | | Location | : | United States |
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| | Posted : 24 Jun 2011 - 22:52 Post title : Re: Need warranty help from my brothers (Re: DizzE) | | | DizzE ,
I am local SF Peninsula did they do the repair at Cal Triumph?
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| CornerBanger | | Jupiter | | | | Reg. Date | : | 07/07/2010 | | Posts | : | 1,113 | | Location | : | Charleston, SC, United States |
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| | Posted : 24 Jun 2011 - 23:19 Post title : Re: Need warranty help from my brothers (Re: Kando) | | | This is the same worming below the chrome caps on the fork lowers reported by many of you. Triumph USA said it was caused by stones hitting the forks and denied the claim. See pictures
| There are those who own and there are those who ride!
2010 Thunderbird
2007 Kawi KX250F
2010 Kawi KX85 (My boy's ride)
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| fab | | Thor | |  | | Reg. Date | : | 12/10/2009 | | Posts | : | 2,515 | | Location | : | wyong, nsw, Australia |
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| | Posted : 25 Jun 2011 - 02:00 Post title : Re: Need warranty help from my brothers (Re: CornerBanger) | | | my opinion definitely a warranty claim. mine was nowhere as bad as that and it went straight through
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Remember, soft cocks hang around all life long, hard ones come and go
ahh f**k im deep
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| Leethal | | Zeus | |  | | Reg. Date | : | 24/01/2011 | | Posts | : | 6,516 | | Location | : | Australia |
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| | Posted : 25 Jun 2011 - 02:48 Post title : Re: Need warranty help from my brothers (Re: fab) | | | CB, mine were very minor compared to yours although I did see a used Bird at the dealer that looked that bad. Mine were replaced with chrome thanks to my dealer. Triumph were only going to supply non cleared alloy.
| Experience is something you get just after you needed it 
1600,Foran Razorbacks, Meerkat bypass, Dyno tune, real headlight,plenty of chrome,switchblade pegs, Nitron R3 shocks & Ikon progressive fork springs etc. Scorpion Western Low handlebars. PH adjustable fork caps.
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| zolti | | Thor | | | | Reg. Date | : | 23/03/2010 | | Posts | : | 3,127 | | Location | : | newcastle , United Kingdom |
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| | Posted : 25 Jun 2011 - 05:22 Post title : Re: Need warranty help from my brothers (Re: Leethal) | | | there was much less on mine and they were replaced without a problem!!
maybe its because they are so bad there is an issue,
that aside there is clear failure of the laquer where the chrome cap sits so they should be replaced under warrenty as most of us who have early birds have had them replaced without a hitch.
i would take a pic of the failure at the joint, focus just on the warrenty issue bit, and send it to hinckley asking why triumph US are not replacing it.
if there is a head distriuted in the US try them first as mark swepson ( warrenty uk) gve me the impression the US had its own head branch
its definitly warrenty, dont give up
p.s if its failing ar the rear show its failing there too, stones wont hit the backside.
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