|  | Topic : Defect wheels |  |
| | | daz | | Zeus |  |  | | Reg. Date | : | 12/05/2009 | | Posts | : | 7,705 | | Location | : | United States |
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| | Posted : 01 Dec 2009 - 14:15 Post title : Re: Defect wheels (Re: erey) | | | This seems to be common practice with triumph. Often when a bike has what most would consider a defect they refuse to accept a claim unless it's something very serious. I think they simply don't want to deal with having to spend the kind of money it would take to fix 100's or 1000's of bikes. They certainly realize if they fix one they have no excuse for refusing all, and that could get expensive for such a relatively small company. Maybe it's just one of the pitfalls of being a relitively very small motorcycle co. Not that this is an acceptable excuse of course. But it may be a symptom of a company who gives you more bang for the buck on the initial purchase too. So by providing to notch customer service they might have to raise the initial cost, which may actually be worth it.
| 2010 Blue/White Thunderbird, "Brutus". 1700 kit, short tors, gutted cat, UNI filter, filter seal off, custom tune. Brutus in his native habitat: Link
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| | | erey | | Set | |  | | Reg. Date | : | 10/04/2009 | | Posts | : | 100 | | Location | : | Bulle, FR, Switzerland |
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| | Posted : 13 Feb 2010 - 06:53 Post title : Re: Defect wheels (Re: DVR) | | | It seems that this problem affect others members.
Link
| erey - Eric / Blog Link
«Tout ce qui est excessif est insignifiant.»
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| | | SeanS | | Jupiter | |  | | Reg. Date | : | 17/10/2009 | | Posts | : | 1,179 | | Location | : | Matlock, Derbyshire UK, United Kingdom |
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| | Posted : 13 Feb 2010 - 07:34 Post title : Re: Defect wheels (Re: daz) | | |
daz wrote:
This seems to be common practice with triumph. Often when a bike has what most would consider a defect they refuse to accept a claim unless it's something very serious. I think they simply don't want to deal with having to spend the kind of money it would take to fix 100's or 1000's of bikes. They certainly realize if they fix one they have no excuse for refusing all, and that could get expensive for such a relatively small company. Maybe it's just one of the pitfalls of being a relitively very small motorcycle co. Not that this is an acceptable excuse of course. But it may be a symptom of a company who gives you more bang for the buck on the initial purchase too. So by providing to notch customer service they might have to raise the initial cost, which may actually be worth it. |
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Sorry Daz but I dont agree on this one. I've owned Triumphs since 93 and there have been a few warrenty claim which were quickly remedied by Triumph with never any question. Wheels replaced on Tiger (Corrosion), Rev Gauges on Speed Triple (twice), CPU + replacement body panels when T595 Daytona rolled of side stand, New Wheels and Fuel tank on TBird Sport.
From experience Triumph after care is second to none and considerably greater than others.
As an Engineer though, I am aware of the inherrent weakness of natural Aluminium oxidisation and in particular to the corrosive effects of salts and brake dust. The wheels look bloody good and since machined castings and not anodized they deserve considerable care to retain that look.
Inside the cover of the Owners Handbook, the first paragraph outlines that many components will require cleaning and protection including untreated aluminium items.... As a result this for me has meant every weekend since the bird has been getting wet virtually every week.
Regards
| If only I had a bigger garage
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| | | daz | | Zeus | | | | Reg. Date | : | 12/05/2009 | | Posts | : | 7,705 | | Location | : | United States |
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| | Posted : 13 Feb 2010 - 14:35 Post title : Re: Defect wheels (Re: SeanS) | | | This isn't my opinion, it's fact. I'm not saying they do it on every single issue, and i'm not saying they do it to every single person. There could be any number of reasons you personally haven't had any problems, but what i'm going by is 5 years of presence on the forums and watching others trying to get problems that should be warranty issues sorta and being refused by triumph. This is one of those things where you have seen it but can't recall the issues, tho i do recall one....the 900 twins had issues with the paint coming off the insider of the tank and there were a ton of people complaining about this issue a few years back. There were a few that got warranty claims fulfilled, but the majority were refused and either never got it fixed or had a hell of a time convincing triumph to help them. Thats just one, but i'm positive there were plenty more. So you can agree or disagree, but i'm just telling you that i have seen this sort of thing happen watching the forums many times. I'm happy to hear you have been taken care of by triumph, but just because you have done well doesn't mean thats the case overall. You are just one person out of many thousands that own triumphs. A tiny fraction of a percent.
| 2010 Blue/White Thunderbird, "Brutus". 1700 kit, short tors, gutted cat, UNI filter, filter seal off, custom tune. Brutus in his native habitat: Link
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| | | BlueNose | | Thor | |  | | Reg. Date | : | 29/09/2009 | | Posts | : | 2,478 | | Location | : | United Kingdom |
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| | Posted : 14 Feb 2010 - 09:12 Post title : Re: Defect wheels (Re: daz) | | |
daz wrote:
This isn't my opinion, it's fact. I'm not saying they do it on every single issue, and i'm not saying they do it to every single person. There could be any number of reasons you personally haven't had any problems, but what i'm going by is 5 years of presence on the forums and watching others trying to get problems that should be warranty issues sorta and being refused by triumph. This is one of those things where you have seen it but can't recall the issues, tho i do recall one....the 900 twins had issues with the paint coming off the insider of the tank and there were a ton of people complaining about this issue a few years back. There were a few that got warranty claims fulfilled, but the majority were refused and either never got it fixed or had a hell of a time convincing triumph to help them. Thats just one, but i'm positive there were plenty more. So you can agree or disagree, but i'm just telling you that i have seen this sort of thing happen watching the forums many times. I'm happy to hear you have been taken care of by triumph, but just because you have done well doesn't mean thats the case overall. You are just one person out of many thousands that own triumphs. A tiny fraction of a percent. |
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Might be an issue with Triumph is the US and/or the dealer network.
I have been afforded outstanding service from my local dealer - one or two issues over the years all sorted very quickly and with no fuss. This is in complete contrast to  BMW - numerous faults and plenty of hassle - with Honda somewhere between the two. Like Sean I obviously represent a tiny fraction of one percent but I consider Triumph to be first class.
As for the wheels, mine are still in good shape and I ride AYR. Though after each ride I wash down and spray on Scottoiler FS 365 which seems to have done the trick.
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| | | Gonzo | | Chaac | |  | | Reg. Date | : | 01/05/2010 | | Posts | : | 643 | | Location | : | Sydney, NSW, Australia |
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| | Posted : 14 Jun 2010 - 03:16 Post title : Re: Defect wheels (Re: DVR) | | |
DVR wrote:
Btw, you can "help" your wheels by using car polishes and waxes. Make a seal is what you need to do.
Of course every time you ride in the rain or damp, you have to thoroughly clean and reapply the seal. |
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Clear coats over allow eventually get damaged, and then you get that horrible "white mold" expanding and worming its way over the surface. I too prefer naked allow for the good looks, and if need be, you can polish out any marks or spots. Even chrome pits and bubbles, and then you are screwed.
Regular maintenance is the key. The more harsh the environment, the more maintenance you need to apply. Every time I go for a long ride (day or longer, or ride in the rain) I wash my bike. Every month or so, I polish with wax. And every wash, I spray into a rag some silicone lubricant and wipe down those gorgeous wheels. That helps to make a barrier and makes them easier to clean next time.
Gonzo
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Red XIII
Mods: locking gas cap; ISO-Wings for passenger; engine guards; dresser bars; Arlen Ness LED licence plate holder, rego tube and coloured number plate; long TORs; Pilot highway pegs w/ Magnum clamps; windshield; lower deflectors (customised); ISO grips; HD switch-block; Hardstreet Slimbags (colour matched); Corbin dual tour seat; Luggage rack & bag.
Todo: Various chroming of hand-made parts, Convex mirrors
Wishlist: Mini-ape handlebars, Hard clearcoat over tank
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| | | Craig | | Set | |  | | Reg. Date | : | 24/08/2010 | | Posts | : | 33 | | Location | : | Australia |
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| | Posted : 20 Sep 2010 - 03:40 Post title : Re: Defect wheels (Re: Gonzo) | | | Hey guys i found the best way to care for your wheels is really quiet simple.
(i was and apprentice bike mechanic back in the early 90,s) all motorcycle shops swear by it .... in australia its called Mr sheen (its actually a waxed base furniture polish) it desolves grime on contact cleans the wheel beutifuly for harder to remove salt errosion try Blue magic great product doesnt cost the earth but Mr Sheen can be used on any surface hence why the bike shops all use it. i hope this helps u and i hope to be of help to the forum in the future ...cheers 
| I would Rather have a bottle in front of me than a frontal labottomy
| | Post edited by Craig on 20 Sep 2010 - 03:42 |
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| | | WILDWEST | | Set | |  | | Reg. Date | : | 06/08/2010 | | Posts | : | 34 | | Location | : | Perth, , Australia |
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| | Posted : 21 Sep 2010 - 10:49 Post title : Re: Defect wheels (Re: Craig) | | | Good call craig i used MR SHEEN on the weekend and it worked a treat
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| | | EnGage | | Thor | |  | | Reg. Date | : | 14/07/2009 | | Posts | : | 3,155 | | Location | : | Grand Rapids, MI, United States |
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| | Posted : 21 Sep 2010 - 13:12 Post title : Re: Defect wheels (Re: Craig) | | |
Craig wrote:
in australia its called Mr sheen (its actually a waxed base furniture polish)... |
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Most furniture polishes are very similar to quick detailers and if you think about it, it makes sense. A quick detailer has lubricants so that it can remove light dirt/dust without scratching the bike and wax to shine the surface. That's exactly what furniture polish does.
I still use a quick detailer, but I know that many folks use furniture polish. My dealer uses Lemon Pledge on chrome!
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